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Complaints Procedure

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Complaints

Complaint Procedure at Essential Aesthetics

If you have a complaint, we will do everything we can to find a solution together in order to keep alive the vision of the brand where we strive to prove that patients are Essential to us.

Essential Aesthetics works hard to keep our patients satisfied. The first step in this process is a good consultation, in which expectations are discussed and adjusted if necessary.

It can however happen that you are still not satisfied. We thoroughly regret it of course, but also see it as an opportunity to improve our service, which is why we welcome feedback, we take it seriously and we are eager to hear if there is anything that needs improving.

If you have a complaint, we will do everything we can to find a solution together using the following steps:
  1. Make an appointment with the relevant employee to discuss your complaint and come to a solution. We can assure you that we will do our best as a clinic to reach an understanding, as well as suitable solution between you and the relevant employee.Have you already discussed your complaint with the relevant employee, but you did not reach a common understanding?
  2. E-mail us with your complaint (to: contact@essentialaesthetics.nl) and possibly mention the relevant employee your complaint is directed to. If your complaint is about physician, possibly send pictures, so that we can discuss them with the treating physician.

You will get a confirmation of receiving your complaint within 2 working days. We assure you that your complaint will be tackled in confidentiality. Internal Complaints Committee of Essential Aesthetics, formed of experts in compliance and personnel with legal background, will then review your complaint, and you will get the official answer within 4-8 weeks, depending on the complexity of your request.

If you are still unable to resolve your complaint, it is possible to submit a written complaint which will be dealt with by an objective complaints coordinator of DOKh authority, independent dispute resolution body from The Netherlands. They will review your complaint and inform you about your possibilities (e.g. insurance).

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Our Specialists

The best specialists are ready for you.

Our exceptional international specialists and surgeons work together to provide state-of-the-art, reliable, industry-standard cosmetic procedures and surgeries.

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Step-by-step process

Your journey at Essential Aesthetics

Our Care Team will contact you by telephone and ask the necessary questions to schedule the correct appointment. We are curious about the reason for your visit and why you chose to pursue your treatment journey with us! We may also ask about your current health, treatment period and any previous operations. This allows us to prepare ourselves well for your arrival. We look forward to receiving you at the clinic!
Your first visit to us is a pre-consultation. This takes place with our consultant, who will guide you through this special journey with much care and attention. The role of the consultant is to listen to your concerns, and take all your needs into account. Our consultant will then share their expert recommendations and knowledge in order to match your wishes with the available range of treatments. Following this introductory conversation, a presentation of the treatment options and care packages that potentially may suit your needs will take place. Our consultant will show you the doctors' extensive portfolio, and provide you with a copy of our patient information guide, so you can go over your possibilities at home. We understand that one visit is not enough when it comes to a decision about your body and safety, which is why we encourage a second visit, in which you will meet with the selected surgeon. At this point, we will have received and processed all data for pre-operative screening. During this consultation, the technical aspects and possible risks of the treatment will be discussed and you will be prepared for the big day!
Arriving at this step of your journey, you have met our medical team and received all the necessary information. All preparations have been done and it is finally time for the treatment. We understand that this is a milestone for many, and we make it our utmost priority to keep you as comfortable as possible. Our team will personally guide and assist you until the time of the operation.
We offer thorough and comprehensive care. Depending on the treatment you have received, we will help you with the necessary compression suits, lymphatic drainage massages and scar reduction treatments. Together we also plan several check-up appointments. During recovery, our team will continuously assist you and monitor your healing. We can always be reached via an (emergency) telephone number, WhatsApp and email. We are only satisfied when you have fully recovered. Our entire team will assist you until the end of your journey.

Before and After

Lip filler results before and after

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Before
After

Frequently Asked Questions

The duration of results varies depending on the type of filler and the area treated. Hyaluronic acid fillers typically offer results lasting 8-12 months, while Radiesse can even offer lasting results up to 1.5 years.

At Essential Aesthetics, safety is our priority. Our experienced surgeons provide lip fillers that not only produce beautiful results, but also meet the highest safety standards. Rely on us for a radiant, natural smile without worry.

Lip fillers, also known as lip augmentation or lip injections, offer several benefits for individuals seeking to enhance the appearance of their lips:

  1. Increased Lip Volume: Lip fillers can add volume and fullness to the lips, creating a plumper and more youthful look. This is especially appealing to individuals with naturally thin lips.
  2. Enhanced Lip Shape: Fillers can help improve lip symmetry and contour, addressing concerns such as uneven lips or a disproportionate upper and lower lip.
  3. Natural-Looking Results: Modern lip fillers, particularly those made from hyaluronic acid, provide natural-looking results. They can be tailored to your aesthetic goals, ensuring a subtle and balanced enhancement.
  4. Minimal Downtime: Lip filler treatments are minimally invasive and require little to no downtime. Most people can resume their daily activities immediately after the procedure.
  5. Quick Procedure: Lip filler injections are typically quick and can often be completed in less than 30 minutes, making them a convenient option for busy individuals.
  6. Customizable: The filler can be adjusted to achieve the desired enhancement level. This means you control the final result, ensuring it aligns with your preferences.
  7. Temporary Results: For those who are uncertain about long-term changes, lip fillers offer temporary results. The effects typically last 6 to 12 months, allowing you to try different looks or discontinue treatment if desired.
  8. Boosted Confidence: Many people find that enhanced lips boost their self-confidence and improve their overall appearance. Feeling better about your lips can positively impact your self-esteem.
  9. Reversible: In the case of hyaluronic acid fillers, hyaluronidase can dissolve the filler and reverse the effects if you are unsatisfied with the results or experience any complications.

It’s important to note that while lip fillers offer numerous benefits, they should be administered by a qualified and experienced medical professional to ensure safe and satisfactory results.

At Essential Aesthetics, we understand that beauty is not just about perfecting individual features but about creating harmony and balance. That’s why we offer a holistic approach to beauty enhancement, looking not only at your lips but at how they fit perfectly with your face.

Why lips are so important?

Your lips are an essential part of your face. They help define your appearance and can transform your entire face. But creating lips that harmonize with your face requires more than just increasing their volume.

Our holistic approach:

  • Individual Evaluation

We thoroughly evaluate your facial features, skin texture, and bone structure to understand what is best for you.

  • Customized Treatment.

Based on your unique anatomy, we create a customized treatment plan that balances your lips with the rest of your face. This can include increasing volume, as well as improving lip contours and refining lip proportions.

  • Natural Results

 We always strive for natural, balanced results that seamlessly integrate your lips into your face, so you look your best without appearing overdone or unnatural.

  • Long-lasting beauty

We offer treatments with long-lasting results so you can enjoy your beautiful lips that perfectly match your face for longer.

At Essential Aesthetics, we are dedicated to helping our clients reveal and enhance their true beauty with a holistic approach that ensures every aspect of your appearance is in harmony. Discover how our lip treatments can be the perfect finishing touch to your radiant appearance.

Do you want beautiful, healthy, full and hydrated lips that look natural? Then we recommend our moisturizing lip fillers for naturally full lips. The emphasis is on moisturizing, but there is also lip augmentation. We always work with hyaluronic acid fillers for lip filling. One of the great advantages of this type of filler is that the effects last for a long time, but the lip augmentation is not permanent. Thus, you are always in control of your appearance. 

Maintain your own beauty with Natural Lip Fillers With us, you can undergo lip filler treatments without altering the natural shape of your lips. We strive for results that look completely natural, so you retain your own beauty while giving your lips that extra touch.